What a clinic phone assistant should actually do

Answering a call is the easy part. What matters is what happens during and after the conversation: appointment help, a correct transfer, or a clear note for staff.

It should follow your rules

A booking request, a billing question, and a possible urgent issue should not be handled the same way. A useful phone assistant follows approved information and transfer rules, and does not invent an answer.

It should leave a clear result

After the call, your team should be able to see what the caller needed, what Elaygent did, and whether a person still needs to follow up.