Terms of Service

ELAYGENT provides an AI voice receptionist, missed-call recovery, booking-intent capture, and operator dashboards for clinics. Some features depend on third-party services configured by the customer (PMS, calendar, SMS, payments, voice provider). Availability of those features depends on the customer's configuration and those vendors' uptime.

ELAYGENT is a software tool. It is not a medical device, not a substitute for licensed clinical staff, and does not provide medical advice.

Customers grant administrator and staff access to named users only. Customers are responsible for keeping login credentials secure and for revoking access when a user leaves the practice. Administrators can disable users from the in-product Team page; disabled users are signed out on their next request.

ELAYGENT processes customer data — including patient names, phone numbers, appointment times, and call transcripts — solely to deliver the service the customer has configured. ELAYGENT does not sell customer data and does not share it for marketing. Subprocessors that may process customer data are listed at /legal/subprocessors.

Customer data export and deletion paths are documented at /legal/security.

Customers may not (a) use the service to make unsolicited outbound calls outside the bounds of the service's configured channels and consent settings, (b) attempt to circumvent rate limits or tenant boundaries, (c) reverse-engineer the service, or (d) use the service to violate applicable law (including TCPA, HIPAA where it applies to the customer's practice, state privacy laws, and consumer-protection regulations).

Subscriptions are billed monthly or annually via Stripe in the currency shown at checkout. Plan limits — included call minutes, number of locations, number of portal users — are enforced server-side. Overage policy and proration on plan changes follow the rules disclosed at the time of upgrade. Payment-method updates and cancellation are self-serve through the Stripe Customer Portal accessible from the in-product Billing page.

Failed payments are flagged for follow-up. Access continues during a grace period defined on the in-product billing page; if payment is not restored before the grace period expires, access is suspended until the balance is resolved.

ELAYGENT targets high availability but does not currently publish a formal SLA. Specific limits — including monthly minute allowances, per-tenant rate limits, and bridge-call timeouts — are documented in the in-product Settings, Billing, and integration pages. Where limits change, customers are notified in-product.

ELAYGENT integrates with third-party services such as voice providers (Vapi), reasoning models (Claude), payments (Stripe), messaging (Twilio), and identity (Supabase). Customer use of those services through ELAYGENT is also subject to those providers' terms. ELAYGENT is not responsible for third-party outages, API changes, or policy changes that affect functionality.

ELAYGENT does not provide medical, legal, or financial advice. Operators should review AI-suggested follow-ups, recovery outreach, and intelligence summaries before acting on them. The in-product surfaces label AI output as such.

The service is provided on an "as is" basis to the extent permitted by law. ELAYGENT does not warrant uninterrupted availability or error-free operation. The signed customer agreement contains the full warranty and liability terms, including any negotiated cap on liability and exclusion of indirect damages.

Customers may cancel at any time through the Stripe Customer Portal. ELAYGENT may suspend or terminate access for unpaid balances, abuse, or violations of acceptable use. On termination, customer data export and deletion follow the schedule documented at /legal/security.

ELAYGENT may update these terms from time to time. Material changes to the binding signed agreement require notice to the customer.

Questions about these terms: legal@elaygent.com. Billing questions: billing@elaygent.com.