Less phone work for staff. More help for patients.
Elaygent answers patient calls, helps with appointments, transfers important requests, prepares follow-up work, and shows your team what happened.
Calls today
248
+18% vs yesterday
Answered
86%
+24% vs yesterday
Appointments
32
+31% vs yesterday
Missed calls
12
-26% vs yesterday
Recovery opportunities
22
+27% vs yesterday
Representative interface
What Elaygent can help with
Start with the phone problem you feel today.
See how Elaygent answers calls, helps book, transfers important requests, and gives staff a clear follow-up list.
Phone Assistant
Elaygent answers calls patients make to your clinic, follows your rules, and records why each person called.
Learn moreMissed-Call Recovery
Missed calls become a clear follow-up list with the caller, the reason, and an estimated value when available.
Learn moreAppointment Booking
Elaygent collects the patient, service, date, and time. It saves the appointment to a connected calendar or supported practice system, or asks staff to confirm it.
Learn moreSmart Call Routing
Your transfer rules send important callers to the right person based on what they need and when your staff is available.
Learn morePatient Follow-Up
Booked appointments can receive a text confirmation. Eligible Pro and Premium customers can add approved one-at-a-time follow-up calls, and Premium can add managed one-way text reactivation.
Learn moreMultiple Locations
One dashboard shows calls, bookings, and follow-up work across every connected location.
Learn morePatient CRM
Premium keeps patient opportunities, follow-ups, expected treatment value, and results together across locations.
Learn moreCall Reports
See a short summary for each call, what patients ask for, and how each location is doing.
Learn moreNever miss a call
Phone Assistant
Elaygent answers calls patients make to your clinic, follows your rules, and records why each person called.
All plans
A patient calls
Elaygent answers on the clinic's configured phone line.
Elaygent listens and helps
It speaks in the configured language and follows your clinic's instructions.
The reason is saved
Booking, billing, urgent, or general question — your team sees what the caller needed.
Recover the revenue
Missed-Call Recovery
Missed calls become a clear follow-up list with the caller, the reason, and an estimated value when available.
All plans
Call missed or unhandled
Captured with caller details and the reason for the miss.
Important calls move up
Calls can be sorted by estimated value instead of only by time.
Staff records the result
Call back, then mark the patient contacted, booked, or lost.
Turn calls into bookings
Appointment Booking
Elaygent collects the patient, service, date, and time. It saves the appointment to a connected calendar or supported practice system, or asks staff to confirm it.
All plans · outside system update only when connected
Details captured
Patient, service, and preferred time collected on the call.
The time is checked
Elaygent checks appointments already stored for that location.
Booked or saved for staff
Written to Google Calendar, Outlook, or a supported practice system when connected. Otherwise staff must confirm it.
Send calls the right way
Smart Call Routing
Your transfer rules send important callers to the right person based on what they need and when your staff is available.
All plans · rule-based transfer, configured with you
The caller asks for help
Elaygent checks the request against the words and situations you approved.
Your hours are checked
Your transfer hours and urgent-call rules decide what happens next.
Transferred or flagged
Sent to your on-call line, or flagged as urgent for the front desk.
Close the loop
Patient Follow-Up
Booked appointments can receive a text confirmation. Eligible Pro and Premium customers can add approved one-at-a-time follow-up calls, and Premium can add managed one-way text reactivation.
SMS confirmations on all plans · approved one-at-a-time calls on eligible Pro and Premium accounts after setup · managed text reactivation on Premium
Appointment booked
An SMS confirmation goes out to the patient automatically.
Reminders can be added
Our team can set approved reminder timing where supported.
Follow-ups stay visible
Missed calls and selected patients can be prepared for staff or approved one-at-a-time follow-up.
One standard, every site
Multiple Locations
One dashboard shows calls, bookings, and follow-up work across every connected location.
Available according to configured plan limits
Every location connected
Each site's calls and bookings flow into one portal.
Locations compared
See which locations have more calls, bookings, or follow-up work.
One standard is used
Apply the same approved call rules at each site.
Premium Patient CRM
Patient CRM
Premium keeps patient opportunities, follow-ups, expected treatment value, and results together across locations.
Premium
Patient interest is recorded
Important and missed calls appear in one opportunity list.
The next step is clear
The page shows what your team should do next.
The result is recorded
Booked, recovered, lost, and attended results update the business view.
See what calls reveal
Call Reports
See a short summary for each call, what patients ask for, and how each location is doing.
All plans
Every call is summarized
Read the reason for the call and what happened.
Common needs are shown
See popular services and common reasons calls were missed.
Results are tracked
Review booking and recovery rates for each location.
Built for clinics
Set up around the way your clinic works.
We configure Elaygent around your services, hours, locations, and rules for important calls.
Dental
After-hours chipped teeth, new-patient cleanings, and insurance questions — booked or triaged, never left in voicemail.
Medical
Symptom calls routed by your triage rules; refill and results requests captured cleanly for a same-day callback.
Med Spa
Consult and pricing questions answered on the spot, and high-intent leads flagged before they book elsewhere.
Specialty & Surgical
Pre-op questions, referrals, and scheduling handled with your protocols and escalation rules.
Multi-Location Groups
One receptionist standard across every site, with each location's calls compared in a single view.
Your front desk shouldn't run on
missed calls and manual follow-up.
Show us how your clinic handles calls today. We will show you exactly where Elaygent can help.